Service design
We improve the quality of the service attending to all the points of interest coming from clients.
We understand that the service experience and the constant reinvention challenges us to understand new behaviors, needs and characteristics. In this process, thanks to qualitative and design methodologies, we managed to connect and obtain valuable information with service officials at different scales and users of all kinds, developing co-creation processes to achieve better solutions. In simple words, suppose that Blockbuster, physical store, wanted to rethink its service and business model transforming it into Netflix, which is a digital platform. This would be a great case of service design where it involves a relationship with people, infrastructure, communication and materiality.
